service 01 of 06
Managed IT, flat monthly.
One price per person covers the computers, the accounts, the updates and the phone calls. No ticket meter running, no invoice that surprises you in March.
What the monthly price covers
If it has a power cord or a password and your staff use it for work, it is probably on this list. If you are not sure, ask. The answer is usually yes.
Laptops, desktops, phones
- Monitoring agent on every computer
- Windows and Mac updates, tested on our own machines first
- New hire setup, ready on day one
- Lost laptop wiped remotely within the hour
Email, logins, licences
- Adding and removing staff, same day
- Password resets and MFA help
- Licence count kept honest so you stop paying for ghosts
- Shared mailboxes and calendars that behave
Printers, Wi-Fi, the closet
- Printer and scanner fixes, including the stubborn one
- Firewall and Wi-Fi watched around the clock
- Vendor calls made for you: internet, phones, software
The help desk
- Unlimited tickets, phone, email or chat
- A quarterly review in plain English
- On site visits when something needs hands
How fast we respond
Every ticket gets a human reply within 15 minutes during help desk hours, never an auto reply. The table shows how soon a tech is working on the fix itself. These targets are in the contract, and we report against them every quarter.
| priority | example | working on it in |
|---|---|---|
| [P1] down | Nobody can work, server or internet out | 15 min |
| [P2] hurt | One person stuck, or a key app is slow | 1 hour |
| [P3] annoying | Printer jam, a new monitor, a question | 4 hours |
| [P4] planned | New hire next week, a software install | next day |
What costs extra, up front
We would rather tell you now than on the invoice. Anything outside the plan gets a written quote before we start, and you can say no.
- Hardware itself. We help you buy it, you pay the store, not us.
- Projects: office moves, new cabling, a big email migration. See network installs and cloud migrations.
- Project hours outside the plan at $165 an hour, quoted first.
- Security tools beyond the basics, unless you pick the top plan. See cybersecurity.
- Essentials$95 / user
- Managed$135 / user
- Managed plus Security$175 / user
- monthly minimum$1,200
For 1 to 100 people that works out to $1,200 to $17,500 a month. On the Managed plan a year runs $14,400 to $162,000.