service 06 of 06
A help desk with names.
You call, a person answers, and they already know your office. No phone tree, no ticket portal you have to log into first, no being passed around three countries.
How to reach us
- phone(408) 555-0134
- emailhelp@onpointit.demo
- chaticon on your taskbar
- hoursMon to Fri 7a to 7p
- after hourssame number, on call tech
Every ticket gets a human reply within 15 minutes during hours. Most get fixed on that first call, while you watch the mouse move.
What counts as an emergency
After 7pm and on weekends, the on call tech picks up for these. Everything else waits for the morning queue, and nobody judges you for calling to ask.
- Nobody in the office can work
- You think you have been hacked or a screen is demanding money
- Email is sending things nobody wrote
- One printer is jammed
- A password reset that can wait until 7am
- A new laptop for someone starting next week
Remote first, then on site
You call or email
Your ticket goes to the tech assigned to your office, not a general pool.
We connect remotely
Most problems are fixed this way, usually in under 20 minutes.
Someone drives over
If it needs hands, a tech is at your door. Most clients are within 20 minutes of Cooper Court.
We write it down
Every fix goes into your office notes, so it is faster next time.
The help desk is in every plan, so its cost is the plan cost: $95 to $175 per user a month with a $1,200 minimum, or $1,200 to $17,500 a month for 1 to 100 people. It is what makes managed IT work, and it is the first call if the Wi-Fi drops or a file goes missing. Open your first ticket.