ticket new
Open a ticket with a human.
The form goes straight to the help desk queue, where a tech reads it, not a bot. New clients and current clients use the same form.
Send the details
[WARN] Is something down right now? Do not wait on a form. Call the number below, any hour. Say "emergency" and you skip the queue.
- emailhelp@onpointit.demo
- help deskMonday to Friday, 7am to 7pm
- emergencies24/7 on the same number, on call tech
- office110 Cooper Ct, Suite 4, Los Gatos, CA 95030
What happens after you send it
A tech reads it
Within 15 minutes during help desk hours, and never later than the same business day. You get a ticket number right away.
We call or email back
Whichever you gave us. For new offices it is a 15 minute call about headcount and what hurts.
You get it in writing
A fix for a current client, or a one page quote for a new one. No follow up spam either way.
Visiting the office
We are upstairs at 110 Cooper Court, a short walk from downtown Los Gatos. Parking is in the lot behind the building. Drop offs for laptop repairs are welcome during help desk hours. Ring the bell marked suite 4.
Before you come by, you might like the price list or the FAQ.