Questions, answered straight.

Month to month. Give us 30 days notice and you can leave, and we hand over every password, diagram and document on the way out. We would rather keep clients by being useful than by paperwork.

Easier than it feels. We do the awkward part, including asking your old provider for admin access and documentation. Most offices switch in about four weeks without a single lost morning.

No markup, no reselling. We send you a parts list with links, you buy it on your own card, and we set it up. You always know what the hardware really cost.

Yes. About a third of the computers we look after are Macs. Same monitoring, same updates, same help desk, same price.

A human replies within 15 minutes during help desk hours, Monday to Friday 7am to 7pm. If the whole office is down, that 15 minutes is a tech working on it, not a reply saying we got your email.

Call the same number. An on call tech picks up for real emergencies at any hour, every day of the year. Routine requests wait for the morning queue.

Yes, every year, at no extra charge for clients. We fill in the technical answers truthfully and tell you which ones would change with a small fix. Premiums are the insurer's call, but closing the gaps the form asks about often helps.

Call us first, before you pay anyone anything. We cut the affected machines off the network, check which backup is clean, restore from it, and help you talk to your insurer. Our target for a full office restore is one business day.

Never. All six of us work out of Los Gatos, and the person who answers your call has seen your office before. We do not resell anyone else's help desk.