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whoami

Six techs, no account managers.

We started this because small offices kept getting the worst of IT: big firms that treat them as filler, or one person who never picks up. We wanted the middle. Small team, real answers, same faces.

Meet us on a call
A quiet office in daylight with two monitors on a long white desk, a keyboard and mouse, a tablet on a stand and empty mesh chairs.

How we got here

On Point IT began in a spare room above a bike shop with two techs and four clients, all within walking distance. Word spread the way it does in a small town: a dentist told an accountant, who told a law office. We moved to Cooper Court when the spare room ran out of outlets.

We still only take on offices between about 3 and 100 people. That is on purpose. It is the size where IT matters a lot and nobody on staff has time to own it.

  • techs6
  • account managers0
  • first reply15 min or less
  • outsourced ticketsnone

The six of us

  • Dana

    lead tech, founder

    Still takes help desk calls on Tuesdays. Knows which printers to never buy.

  • Miguel

    security

    Runs the phishing drills. Writes the lessons people actually finish.

  • Priya

    cloud and email

    Has moved hundreds of mailboxes without losing a calendar invite.

  • Tom

    networks

    Crawls through ceilings so you do not have to. Labels everything.

  • Jess

    help desk

    The voice most clients hear first. Fixes most things before you finish explaining.

  • Sam

    on site and after hours

    Carries the on call phone most nights, and spare laptops in the car.

How tickets work here

A human reads every ticket within 15 minutes during hours. Each office has a primary and a backup tech, so the person who answers has seen your setup before. Nothing is sent overseas, and no ticket is ever closed without asking you first.

Training, in generic terms

  • We keep up vendor training for the two big cloud suites and the firewalls we install.
  • Two of us hold an industry security certification and renew it every three years.
  • We all redo privacy and health records training each year for our medical and dental clients.

Small print

The photos on this site are stock images, shown through an ASCII or 1-bit filter. We would rather show our work than staged smiles.

Photo credits

Come say hi, or open a ticket.